Terms and Conditions

Last updated: September 2026

These Terms and Conditions apply when you visit horseboxtrackers.com, request a quotation, make a booking or purchase products or installation services from Black Rein Rural Vehicle Security.

Please read them carefully before placing an order or confirming an installation.

1. About Us

Black Rein Rural Vehicle Security is a trading name of AUTONOX VEHICLE SECURITY LIMITED.

In these Terms, “Black Rein”, “Autonox”, “we”, “our” and “us” refer to Autonox Vehicle Security trading as Black Rein Rural Vehicle Security.

We provide security products and installation services for horseboxes, horse trailers, towing vehicles, 4x4s and other rural vehicles and assets.
These include:

Vehicle and asset trackers

Insurance-approved tracking systems

Immobilisers

Subscription-based monitoring services

Vehicle-security consultations

Mobile installation services

Related security products and accessories

Address: 1 Cambridge Court, Harrowdene Court, Wembley, HA0 2JW
Website: horseboxtrackers.com
Email: [email protected]

2. Using Our Website

You may use this website only for lawful purposes.

You must not:

Use the website in breach of any applicable law or regulation

Attempt to gain unauthorised access to the website, our systems or any connected server

Introduce viruses, malicious software or other harmful material

Use the website to send spam or fraudulent communications

Scrape, copy or reproduce website content without permission

Interfere with the operation or security of the website

Impersonate another person or provide deliberately false information

We may suspend or restrict access to the website where misuse, fraud or a security threat is suspected.

We do not guarantee that the website will always be available, uninterrupted or free from errors.

3. Product and Service Information

We take reasonable care to ensure that product descriptions, prices and other information on our website are accurate.

However:

Product specifications may be updated by the manufacturer

Product availability may change

Images may be illustrative

Product appearance may vary slightly

Features may depend on vehicle, horsebox or trailer compatibility

App, mobile-network and monitoring functions may depend on third-party services

Insurance recognition may depend on the exact product, installation, subscription and insurer requirements

If we discover a material error affecting your order, we will contact you before proceeding wherever reasonably possible.

4. Quotations and Formation of Contract

A quotation does not create a binding contract unless and until:

You accept the quotation or place an order

We confirm that the product and installation are suitable

Any required deposit or payment has been received

We confirm the booking or order

Quotations remain valid for the period stated on the quotation. If no period is stated, prices and availability may be reviewed before the booking is confirmed.

We may refuse or cancel an order before installation where:

A product is unavailable

The vehicle or asset is incompatible

Incorrect information has been supplied

We cannot safely or lawfully complete the work

A pricing or description error has occurred

We reasonably suspect fraud, misuse or unlawful activity

If we cancel an order before providing any goods or services, we will refund payments made for the cancelled goods or services.

5. Vehicle and Asset Compatibility

Not every security product is compatible with every horsebox, trailer or vehicle.

Compatibility may depend on:

Make, model and year

Chassis or body construction

Vehicle electrical systems

Battery configuration

Existing security products or modifications

Manufacturer software

Mobile-network coverage

The condition of the vehicle or asset

Insurer requirements

You must provide complete and accurate information before booking, including registration details where applicable and any known modifications, electrical faults or existing security devices.

Compatibility checks carried out before the appointment are based on the information available at that time. In some cases, final compatibility can only be confirmed once the engineer inspects the vehicle or asset.

If the agreed product cannot reasonably be installed, we may offer:

A suitable alternative product

A revised quotation

A new appointment

Cancellation and an appropriate refund for anything not supplied

We will not install an alternative product or incur additional charges without discussing them with you first.

6. Your Authority to Approve the Work

By confirming an installation, you confirm that:

You own the vehicle or asset, or have the owner’s permission to authorise the work

You are authorised to approve any necessary installation or modification

The information you have supplied is accurate

The installation will not breach any lease, finance, hire or insurance agreement

If the horsebox, trailer or vehicle is leased, financed or owned by someone else, you are responsible for obtaining any required permission before installation.

7. Prices and Additional Work

The price confirmed with your booking covers the products and installation work described in your order or quotation.

Additional charges may apply where:

Incorrect vehicle or asset information has been supplied

Undisclosed modifications complicate the installation

Existing wiring or equipment is faulty or unsafe

Additional parts or labour are reasonably required

You request additional work

A return visit is required for reasons not caused by us

The agreed installation location is unsuitable and additional travel is required

We will explain any additional work and obtain your agreement before proceeding wherever reasonably possible.

Charges for subscriptions, monitoring platforms or finance agreements may be payable separately to a third-party provider. These will be identified before purchase where applicable.

8. Payment

Payment terms will be explained before your booking or order is confirmed.

Depending on the order, we may require:

Payment in full at the time of booking

A deposit followed by the remaining balance

Payment before installation begins

Payment immediately following completion

Where payment is made using Klarna, Clearpay or another finance provider, your credit or instalment agreement is with that provider and is subject to its separate terms.

The finance provider may pay us the full purchase price even though you repay the provider in instalments. Any refund due from us will normally be processed through the original payment method or finance provider.

If payment is overdue, we may:

Cancel or postpone an appointment

Withhold goods that have not been supplied

Suspend non-essential support or services where lawful

Recover reasonable costs and outstanding sums

Take legal action where appropriate

Nothing in this section allows us to remove an installed product or interfere with your vehicle without lawful authority.

9. Installation Appointments

Installation durations and arrival windows are estimates rather than guaranteed appointment times.

Our engineers travel between mobile appointments and may be affected by:

Traffic and road closures

Delays at earlier installations

Vehicle-specific technical complications

Weather conditions

Fuel, meal and comfort breaks

Events outside our reasonable control

We will make reasonable efforts to keep you informed of significant delays. The engineer will provide an estimated arrival time when reasonably able to do so.

A delay does not automatically entitle you to compensation, but nothing in these Terms affects your statutory rights where a service is not completed within an agreed or reasonable time.

10. Installation Location and Parking

You must provide a safe, legal and reasonably suitable place for the installation.

The location should:

Provide sufficient space around the horsebox, trailer or vehicle

Be on stable and reasonably level ground

Allow the engineer to work without unnecessary obstruction

Be safe from moving traffic

Permit lawful parking for the anticipated duration

Provide suitable lighting and weather protection where reasonably required

Allow the vehicle or asset to remain within the engineer’s sight and control

The engineer may suggest a safer nearby location if the original location is unsuitable.

We may postpone or refuse an installation if the location creates an unreasonable safety risk, exposes the engineer to severe weather or does not allow the work to be completed properly.

You are responsible for parking permission, access permission and any parking charges unless agreed otherwise in advance.

11. Preparing the Horsebox, Trailer or Vehicle

Before the appointment, you must ensure that:

The vehicle or asset is accessible

All required keys are available

The battery is adequately charged where applicable

Doors, lockers, ramps, the bonnet and relevant compartments can be opened

Personal belongings do not obstruct the work area

The interior and working areas are reasonably clean

Any known faults or modifications have been disclosed

Animals are safely removed from the vehicle and immediate working area

Children and other people are kept away from the engineer’s working area

Any required owner, yard or site permission has been obtained

You may be asked to reposition the vehicle or trailer to allow safe access.

We are not responsible for delays or additional costs caused by a failure to provide reasonable access or prepare the vehicle or asset as requested.

12. The Installation Process

Before work begins, the engineer may:

Confirm the product being fitted

Inspect the vehicle or asset

Explain how the system operates

Discuss any compatibility concerns

Identify visible pre-existing damage or faults

Ask you to approve necessary changes

Once work begins, the engineer must be allowed to work safely and without unnecessary interruption.

A product demonstration or handover will normally be provided after installation. You are responsible for following the operating instructions and keeping any security credentials, PINs, tags or emergency information safe.

13. Observing Security Installations

Customers and other unauthorised people are not permitted to observe the detailed installation of concealed security equipment.

This is necessary because:

Installation locations and methods are security-sensitive

Observation may compromise the effectiveness of the system

Engineers need a safe and uninterrupted working environment

Installation methods may contain confidential technical information

The engineer may ask anyone observing or recording the work to move away before continuing.

If this request is refused, we may suspend the installation until a suitable working environment is provided.

14. Installation Photographs

We may photograph relevant parts of the vehicle, horsebox, trailer or installation for:

Quality assurance

Installation records

Technical support

Warranty administration

Engineer assessment

Compliance and audit purposes

Recording pre-existing condition or damage

These photographs may reveal installation details and are therefore treated as security-sensitive information.

Installation photographs will not be used for public marketing in a way that identifies you or your vehicle without an appropriate lawful basis or permission.

Photographs are handled in accordance with our Privacy Policy.

15. Refusing or Stopping an Installation

We may refuse, stop or postpone work where:

The vehicle or asset is unsafe

The installation would be technically unsuitable

There is evidence of dangerous wiring or existing damage

Required information or permission has not been provided

The working environment is unsafe

Animals, children or other people create a safety risk

The engineer is subjected to threatening, discriminatory, abusive or aggressive behaviour

Continuing would breach the law, manufacturer guidance or professional standards

If work is stopped for reasons within your control, you may be charged a reasonable amount reflecting work completed, products used and costs genuinely incurred.

16. Trackers, Apps and Monitoring Services

Tracking products may depend on third-party:

Mobile networks

GPS or satellite signals

Smartphone applications

Online platforms

Monitoring centres

Subscription services

Coverage and performance may be affected by location, buildings, signal interference, network availability, battery condition, device damage or deliberate interference.

Some features require an active subscription. You are responsible for maintaining any required subscription after the included period ends.

Monitoring, subscription and recovery services may be provided under separate terms issued by the relevant manufacturer or monitoring provider.

You must keep account credentials secure and notify the relevant provider promptly if you believe your account has been compromised.

If you sell or transfer the horsebox, trailer or vehicle, you must contact us or the relevant provider about transferring or cancelling the tracking service. You should not give a new owner access to your personal tracking account.

17. Immobilisers and Security Credentials

Where an immobiliser is installed, you are responsible for:

Learning how to operate the system

Keeping PINs, override instructions and security credentials confidential

Keeping tags or authorised devices safe

Informing regular authorised drivers how to use the system appropriately

Contacting us if a tag, device or credential is lost or compromised

Do not store written security codes inside the vehicle.

Lost tags, replacement credentials, PIN resets, additional training or call-outs caused by incorrect operation may incur a reasonable charge.

18. No Guarantee Against Theft

Security products are intended to reduce risk. No product can guarantee that theft, attempted theft, damage or unauthorised use will never occur.

We do not guarantee:

That a vehicle or asset cannot be stolen

Recovery of a stolen vehicle, horsebox or trailer

Prevention of all damage

Continuous GPS, mobile-network or app availability

Police response or recovery times

Acceptance by every insurer

A reduction in insurance premiums

This does not exclude our responsibility where loss or damage is caused by our breach of contract, negligence or failure to exercise reasonable care and skill.

You remain responsible for taking reasonable security precautions and complying with the requirements of your insurer.

19. Insurance Requirements

You are responsible for confirming with your insurer:

Whether a security product is required

Which standard or approval is required

Whether a particular product is accepted

Whether an active subscription is required

Whether installation or subscription evidence must be supplied

Whether any policy conditions apply

We can provide product and installation information but cannot guarantee how an insurer will assess your policy or claim.

You should not cancel existing security arrangements or assume that insurance requirements have been met until your insurer has confirmed this.

20. Third-Party Products and Warranties

Some products and services are manufactured, monitored or operated by third parties.

Manufacturer warranties and third-party services may be subject to separate terms. We will make relevant warranty information available where applicable.

Nothing in a manufacturer’s warranty or third-party terms replaces or limits your statutory rights against us where we sold the product or service to you.

We are not responsible for independent changes, outages or failures affecting third-party networks, applications or platforms where these are outside our reasonable control. However, we will provide reasonable assistance where an issue relates to a product or service supplied by us.

21. Faults and Aftercare

If you experience a problem after installation, contact us as soon as reasonably possible and provide:

Your full name

Installation address

Vehicle or asset details

Installation date

A description of the issue

Any relevant photographs, warning messages or app information

We may initially provide troubleshooting remotely.

Where inspection is required, we will arrange a suitable appointment. If the issue results from our installation or a product fault covered by your legal rights or warranty, we will provide the appropriate remedy.

A reasonable call-out or labour charge may apply where the issue is caused by:

Incorrect use

Failure to follow instructions

A discharged or defective vehicle battery

Later vehicle repairs or modifications

Accidental or deliberate damage

Lost tags or credentials

A fault unrelated to our product or installation

Failure to maintain a required subscription

Any potential charge will be explained before chargeable work proceeds wherever reasonably possible.

22. Your Consumer Rights

If you are purchasing as a consumer, the products we supply must be:

Of satisfactory quality

Fit for their intended purpose

As described

Installation and other services must be performed with reasonable care and skill, within a reasonable time where no time has been agreed and for the agreed or a reasonable price.

If goods or services do not meet these standards, you may be entitled to remedies including repair, replacement, repeat performance, a price reduction or refund, depending on the circumstances.

Nothing in these Terms limits your statutory consumer rights.

23. Cancellation Rights

Before an Installation Appointment

Please contact us as soon as possible if you need to cancel or rearrange an appointment.

Any cancellation or rescheduling charge must reflect the circumstances and costs reasonably incurred. We will explain any applicable charge when you book.

Distance and Off-Premises Contracts

If you are a consumer and enter into a contract online, by telephone or away from our business premises, you will normally have a legal right to cancel during a 14-day cooling-off period.

For a service contract, the period generally begins when the contract is made. For goods, the cancellation period generally runs until 14 days after you receive them, subject to any applicable exception.

If you ask us to begin installation or another service during the cooling-off period, we may require your express request and acknowledgement.

If you then cancel after work has begun, you may have to pay a proportionate amount for the service already provided.

If the service has been fully performed during the cooling-off period following your express request and acknowledgement, your right to cancel that service may end once it has been completed.

Cancellation rights may not apply to certain goods made to your specifications or clearly personalised.

These provisions do not affect your rights where goods are faulty, incorrectly described or services have not been provided with reasonable care and skill.

How to Cancel

To cancel, contact us using a clear statement by email or another agreed communication method.

Please include:

Your name

Contact details

Order or booking information

The product or service being cancelled

Where a refund is due, it will be processed using the original payment method unless otherwise agreed. Refunds connected to a finance agreement may need to be processed through the finance provider.

24. Events Outside Our Reasonable Control

We are not responsible for delay or failure caused by circumstances outside our reasonable control, including:

Severe weather

Road closures or major traffic disruption

Accidents or emergencies

Illness

Fire, flood or natural disaster

Industrial action

Failure of mobile, internet, GPS or utility networks

Manufacturer or supplier disruption

Government restrictions

Events affecting safe access to the installation location

We will take reasonable steps to minimise disruption and rearrange affected work where appropriate.

25. Liability

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including liability for:

Death or personal injury caused by negligence

Fraud or fraudulent misrepresentation

Breach of your statutory consumer rights

We are responsible for loss or damage that is a foreseeable result of our breach of contract or failure to exercise reasonable care and skill.

We are not responsible for loss or damage that:

Was not reasonably foreseeable

Was not caused by our breach

Results from inaccurate information supplied by you

Results from misuse, unauthorised alteration or failure to follow instructions

Is caused by a third-party network or service outside our reasonable control

If you use our products or services mainly for business purposes, we are not responsible for business losses such as loss of profit, revenue, contracts, opportunity or business interruption, except where the law does not allow that liability to be excluded.

26. Intellectual Property

Unless otherwise stated, the content of horseboxtrackers.com belongs to or is licensed to Black Rein Rural Vehicle Security a trading name of AUTONOX VEHICLE SECURITY LIMITED

This includes:

"Black Rein" and Autonox names and branding

Logos

Written content

Graphics

Photographs

Videos

Product artwork

Website design

Social-media content and advertising assets

You may view and use the website for personal, non-commercial purposes.

You may not reproduce, modify, distribute, sell or commercially exploit our content without written permission.

27. Privacy

Our collection and use of personal information is governed by the Black Rein Rural Vehicle Security Privacy Policy published on horseboxtrackers.com.

28. External Links

Our website may contain links to third-party websites or services.

We are not responsible for the content, availability, security or privacy practices of external websites. You should review the relevant third party’s terms and privacy policy before using its service.

29. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, services or legal obligations.

The latest version will be published on horseboxtrackers.com with its effective date.

Changes will not retrospectively alter an existing confirmed order unless:

The change is required by law

You agree to the change

The original contract expressly allows the change and it is fair and reasonable to apply it

30. Complaints

If you are unhappy with a product, installation or service, please contact us and provide sufficient information for us to investigate.

We will make reasonable efforts to resolve complaints fairly and promptly.

Contacting us does not prevent you from exercising your statutory rights or seeking independent advice.

31. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales.

If you are a consumer living elsewhere in the United Kingdom, you retain any mandatory protections available under the law of the part of the United Kingdom in which you live and may be entitled to bring proceedings in your local courts.

If you are purchasing wholly or mainly for business purposes, the courts of England and Wales will have exclusive jurisdiction unless we agree otherwise in writing.

32. Contact Us

For questions about these Terms, an order, booking or installation, contact:

Black Rein Rural Vehicle Security
A trading name of AUTONOX VEHICLE SECURITY LIMITED

Address: 1 Cambridge Court, Harrowdene Court, Wembley, HA0 2JW
Website: horseboxtrackers.com
Email: [email protected]